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Student Accounts Frequently Asked Questions

Smyth Hall south entrance

If you have a question that is not answered below, please e-mail us at


When will I receive a bill?

Student Accounts will send bills to all matriculated undergraduate students who have registered during the course selection period by the second week in July for the Fall Semester and by the first week in December for the Spring Semester. Graduate bills will be sent out to matriculated students by the third week in July for the Fall Semester and by the second week in December for the Spring Semester. If you have registered but do not have a bill three weeks prior to the start of the semester please call Student Accounts.

Why don't I see my financial aid on my student bill?

Any financial aid package that is confirmed prior to our billing date, will be indicated on the right side of the student billing form. If you are anticipating financial aid to cover all or part of your balance and the amounts are not indicated on your bill, you will need to obtain a deferral from the Financial Aid Office prior to the start of the semester. If you have been awarded a scholarship you will need to inform the Financial Aid Office. Scholarships will not be indicated on the student billing form. Please list the name of the scholarship and the per semester amount on the bill. Make the necessary adjustments to your balance due. We will verify that the College has a record of the scholarship.

What if my bill indicates that no money is due?

If the Balance Due on your semester bill is zero or a negative amount, you do not need to return the bill to us unless there are changes to be made.

How will I be notified that my loan has been applied to my student account?

Loans that arrive electronically are deposited into the student's account within three business days. Students are sent a letter notifying them of the date of the loan's arrival, the amount of the loan, and the lender's name. Students whose loans arrive by mail are notified to come to Student Accounts in order to endorse their loan check. After obtaining the student's signature, the check is deposited into the student's account.

When will I receive my refund?

A student will receive a refund when their account shows an overpayment. This may occur when loans, grants, scholarships, or out of pocket payments exceed the cost of your tuition and fees for the semester. Refunds are processed within ten business days of the account showing a credit balance. Except for certain refunds involving Direct Parent Plus Loans, refunds will be processed to the student.

My semester bill indicates that I will be receiving a refund. Can I use this anticipated refund to purchase my books?

Yes, if your semester bill shows an overpayment under Total Amount Due you can use this anticipated refund to purchase your textbooks. Bring your tuition bill to our department and we will provide you with further information.

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