Using the Service Desk Console to Report a Problem to ITS
- Go to http://usl; enter your network login. Select the Create a new incident link.
- Enter your phone number
- Enter a Short Description of the problem being reported.
- Leave Category as "Break-Fix" if not sure, or open the drop down window to search for a specific match
- Which users does this problem Impact (normally this will just be you)
- Leave Computer Name as --[none]-- or select your computer from the dropdown menu
- You may add Attachments if a document is related to the incident report
- Use the Description window to go into as much detail as you can to help us understand the nature of the problem
- Select OK when you are ready to submit the form (or Cancel the report)