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Faculty and Staff Voicemail

Faculty/Staff Voicemail Guides

Download and print a copy of instructions for our new CallXpress voicemail system.

Pocket Guide

Single Sheet

Old Voicemail Instructions

Download a pdf of instructions for the old voicemail system

For More Information

Contact the ITS Help Desk
585-389-2111
usl@naz.edu

Beginning on Wednesday, March 23

New Voicemail Number: 5086 (off campus 389-5086)

Upcoming changes to our voicemail system

The current voicemail system is very old and is being replaced with a modern and more robust system - CallXpress. ITS will be converting all single-user voicemail boxes on Wednesday March 23rd. Using the links on this page you can download the CallXpress user instructions PDF - both full sheet and pocket guide versions.

On Monday March 21st, you can begin setting up your new voicemail box on the CallXpress system even though the system will not be live until Wednesday, March 23rd. Please refer to the section of the guide "Accessing your Mailbox for the First Time". The system will help guide you through the setup process. Also, please note that if you are calling from your own extension, you will not need to key in your mailbox number.

For those who have accessed voicemail in the past by pressing the RED Mailbox button on their phone, this will no longer work with the new system. You must dial 5086 from any phone on campus (389-5086 from off campus) to access the new voicemail system.

 

CallXpress Getting Started

Accessing your mailbox for the first time

  1. Call the internal (5086) or external number (389-5086) for CallXpress
  2. If using the external number, press # to log on to your mailbox.
  3. When prompted, enter your mailbox number (the same as your mailbox number in the old system).
  4. Enter your security code (the default code is 1 1 1 1 1 1). You will be prompted to change it to anything six characters or longer.

Accessing voicemail from off campus

  1. Dial 389-5086
  2. Press #
  3. When prompted, enter your mailbox number and security code

Accessing voicemail from on campus, but from a phone or extension other than your own

  1. Dial 5086
  2. Press * then #
  3. When prompted, enter your mailbox number and security code

Customizing your voicemail

Download a pdf copy (full sheet or pocket guide) of the full instructions on setting up and customizing your new CallXpress Voicemail

Setting your Out of Office Message

  1. Log in
  2. Press 3 for Phone Manager Options
  3. Press 1 for Personal Options
  4. Press 3 for Record a Personal Greeting
  5. Press 3 for Record and Set your Out of Office Recording
  6. If you already have recorded your Out of Office greeting, press 5 to Turn on the Recorded Out of Office message OR
  7. If you need to record a new or revise an existing Out of Office recording, Press 2
  8. Press 2 to start recording. Press 2 again to stop the recording
  9. Press 5 to save the recording
  10. Press 3 for Record a Personal Greeting
  11. Press 3 to Record and Set your Out of Office Recording
  12. Press 5 to Turn on the Recorded Out of Office message
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