Students in Computer Lab

Faculty and Staff

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Training Schedule and Online Registration Form
Zimbra
Video Tutorials on how to use Zimbra
Zimbra Tutorials in PDF format
NazNet
For information and help on the grading process, look on the Registrar's Documents Page
For information help on how to access your naznet account, please look in the Current Students Section
Blackboard
What is Blackboard?
Blackboard is the Course Management System used by Nazareth College available to all students and instructors. All official Nazareth courses are automatically created in Blackboard but the use of the Blackboard site is at the discretion of the instructor.
How do you access Blackboard?
Accessing Blackboard is accomplished by visiting http://nazareth.blackboard.com, going to the bottom of the Nazareth College home page and selecting the Blackboard link, or using link in the Quicklinks box on any other Nazareth web page.
What are the Usernames and Passwords?
Usernames and passwords are the same as you have been provided for other Nazareth systems. For users new to the system after 1/1/2010 the username will be your official Nazareth email address without @naz.edu and your password will be the first three letters of your last name followed by the last four digits of your social security number. If you have difficulty opening your Blackboard account, contact the Service Desk at 389-2111.
What are the TOP TEN REASONS to use Blackboard?
  1. All of your course materials can be available to members of your course 24/7 (no excuse for misplacing a book or paper)
  2. All of your text and media can be stored and/or linked in one location (all of your videos and ppts at a single click)
  3. It is an ideal way to deal with missed classes by students and instructors (out with the flu?)
  4. Students can have instant access to their grades and view their progress in your course at any time (no more surprises and frantic emails late at night)
  5. Email distribution lists of all students is built into your course for ease of emailing (tremendous time saver in many ways)
  6. Multiple modes of communication can reduce the traffic in your email (discussion boards, chats, electronic submissions)
  7. Grade Center is extremely versatile and converts easily to Excel (or into other formats as well)
  8. Go Green: assignments can be submitted, graded, review electronically at any time, save paper, ink, and anxiety. You could actually eliminate ALL paper!
  9. Conversion of a course in Blackboard to a hybrid or online format is easy and painless (there are instructors doing this very thing right now)
  10. Tools like the discussion boards, chat rooms, test and survey manager and statistical tracking of student performance can add a new dimension to your courses (class time can be more productive while online time can be used for expanding in other ways never before considered)
How do I schedule a consultation with an Instructional Technology Specialist who can help me with Blackboard?
Call the Service Desk at 381-2111 for assistance with questions and problems
Call Instructional Technology Office at 389-2117 to schedule an appointment for a consultation
or send an email request to pmonach3@naz.edu
Where can I get some self help instructions?
Blackboard Video Tutorials
Blackboard PDF Tutorials
Colleague
Changing Your Colleague password
In order to ensure security, Colleague passwords expire after 90 days.
Log into Colleague, using the UI interface. Go to XPWD, available from the main CA, CF, HR and ST menus, to change your password. If you have forgotten your old password, call the IT Service Desk to have your password reset. Be prepared to provide additional information to confirm your identity.
Reporting problems or requesting information
If you are having problems with Colleague screens or processes, call the IT Service Desk. They will tell you if there is a global issue. If the problem or request for information is specific, they will assist you in submitting a ticket, which will be forwarded to the appropriate ITS team member. For non-emergencies, you will be contacted within 24 hours.
Account Termination
ITS receives notification of employee terminations, in an automated process, from Human Resources, the Facilities Department, Food Services or from the hiring department in the case of student workers. Access to the Colleague account is denied beginning with the date of termination.
Ad Astra
Lab Reserve Using Astra
There is a new process in place for requesting a computer lab that uses the Astra scheduler.
To access the Astra scheduler, you can find Astra in the A-Z INDEX found at the top of the Nazareth Home Page (naz.edu) or select Labreserve in the Quicklinks menu on the left side of all other Nazareth College web pages (for example naz.edu/its). Once in the Astra scheduler you can complete the entire process without having to log in.
To Request a Computer Lab reservation:
  1. On the Astra Portal Page (Portal Tab) select the Request an Event link.
  2. Enter a Title for this request, select the Lab Reserve Form from the dropdown menu, and then click Next.
  3. Fill in the form with the appropriate information, then click Add/Remove Meetings
  4. On the Astra Schedule - Event Request page select the date and time of the event.
  5. Click Add Meeting (or Add Recurring Meeting). Your event will appear at the top right of the page.
  6. To search for and select a computer lab, click Request Rooms. (Take note of the Building which is being displayed.)
  7. To search for a computer lab in a different building, click Edit Filter.
  8. Select All or another building in the dropdown menu, then click Search Rooms.
  9. This will display computer labs and their availability based on your new filtering.
  10. Select the computer lab you wish to reserve and click Save and Update Request.
  11. Click Submit Request
  12. Click Done
You will receive a confirmation in your email when the request has been received.
You will receive an additional email message when action has been taken on your request.
To view the Labreserve Calendar from within Astra scheduler:
  1. From the Astra portal page Select the CALENDARS tab.
  2. There are three views of the calendar (Calendar, Grid, List). For ease of viewing select the Grid view.
  3. To view just the computer labs, click the Filter arrow to open up the dropdown menu.
  4. Select Daily Lab Reserve View.
  5. The Astra Schedule Calendar page appears displaying only Computer Labs.
  6. Click the Calendar icon next to the displayed date to select the date you wish to view.
  7. The Astra Schedule Calendar page appears displaying (in grid layout) the scheduled events for that day in each lab.
  8. From the Calendar view you can now begin the process of reserving a computer lab by clicking Request Event (as per above).
Video Tutorials on how to use Ad Astra
Telephones
Telephone Features
To determine your phone type, flip it over and look for the matching model type below:
For a RP312, RP240, RP624 and Optiset E Basic
Transferring Calls
The transfer feature allows you to transfer a call to another extension number or to the college operator. Dial (0) to connect to the college operator during college business hours only. The connection between the caller and the person receiving the transferred call is complete when you hang up. You can announce the call to person you are transferring to if you wish, and the caller cannot hear you.
To transfer a call to another extension number:
  • Press the TRANSFER button
  • Listen for the pulse tone and the dial tone. Dial the extension number
  • Wait for the answerer and announce the caller if you wish (or hang up when ringing starts)
  • Hang Up to complete the transfer
Three-Way Calling (Conference Calling)
  • After connecting with the first party, press TRANSFER button
  • Listen for pulse tone followed by a steady dial tone and enter the second number, either an extension number or dial 9 for an outside number
  • When the second party answers, press CONFERENCE (or TRANSFER) and all three parties will now be connected.
  • Repeat to connect up to 8 parties.
Call Forward
To enter or change the destination number (on campus extensions only) to which you wish to forward all incoming calls:
  • Listen for the dial tone and hit FORWARD.
  • Listen for the second dial tone and enter the desired destination number followed by #, (the destination number will be the last four digits of an extension number on campus), then hang up
  • You should get a quickly flashing light on your main extension line (this will reminder you that your calls are forwarded).
To deactivate Call Forward:
Leaving the receiver in the cradle, hit the FORWARD button.
To forward calls to Voicemail:
(your phone will not ring and the caller will hear your no-answer greeting immediately), you can Call Forward to 3777.
Your phone is pre-set to forward calls into VoiceMail when it is busy or not answered. If you forward your phone to another number at any time, you must remember to deactivate forwarding when you want to resume the "normal" operation of phone ringing and automatic forwarding the Voicemail.
Station Speed Dialing
The station speed dialing feature lets you assign a single digit code to replace a long number sequence, for each of the 10 single digit codes (0 through 9). You can then dial a single digit code instead of dialing the entire sequence.
Setting Up or Changing a Station Speed Code:
ON A DISPLAY PHONE (one with a small LCD display on the top)
  • Lift the receiver and press PROGRAM
  • Press the STATION SPEED key or dial # # 3
  • Listen for the confirmation tone
  • Dial the station speed code (0 through 9)
  • Enter the digits you wish to dial (the extension number OR Dial (9) and an outside number)
  • Press the PROGRAM key again
  • Hang Up
ON A NON-DISPLAY PHONE
  • Press the STATION SPEED key or dial # # 3
  • Enter the Station Speed code (0 through 9)
  • Enter the digits you wish to dial (the extension number OR Dial (9) and an outside number)
  • Hang Up
Placing a Station Speed Call:
  • Lift the receiver
  • Listen for the dial tone
  • Hit STATION SPEED or Dial # 3
  • Dial the station speed code
Optiset E Standard or Optipoint 500 Phones
Both Optiset E Standard and Optipoint 500 phones have a display and three navigation keys. The > and < keys will take you forward or backward to the next or previous option. The check mark key will select the option that is showing in the display. Please avoid experimenting with options that you are not sure about, as this may change the proper operation of your phone. Some convenient options are available to you to select from the display, and they will change depending on where you are in the calling process.
For example:
  • When you receive or originate a call, your display should automatically show "START TRANSFER >" (there is no longer a TRANSFER key). To TRANSFER the call, just hit the check mark key, and type the extension you want to transfer the call to.
  • When you call an external number and no one answers (phone still ringing), you should see SAVE NUMBER? Hit the check mark key and that ONE number will be stored. When you first pick up your receiver, you will see LAST NUMBER REDIAL? Hit the check mark key to call whatever number you called last (not necessarily the one stored above). To call the number you stored above, hit > once, and you should see SAVED NUMBER REDIAL hit the check mark key to dial the one number you saved above.
  • When you call an internal extension you will see CALLBACK? Do not use this feature when the phone rings and is unanswered, since the person you are calling will not generally understand handling the call. If you get a busy signal on an internal extension, you can use CALLBACK (hit the check mark key) and hang up. Both phones will ring when the other phone is free. If your CALLBACK light is lit, and you do not understand why, hit the CALLBACK button followed by the CLEAR button.
No Disturb
You probably have a NO DISTURB key (press to toggle ON/OFF). You can use this if you have people in your office and do not want the phone to ring it goes directly to voicemail. You can also use it when on vacation so your phone doesn’t ring the caller gets to voicemail more quickly and will get your alternate (vacation) message if you have activated that in the voicemail system
Forward
To forward calls to another extension, pick up the handset, hit FORWARD, enter the extension FOLLOWED BY THE # key. To remove the forwarding, leave the handset down and hit the FORWARD button.
Speakerphones
All of these phones are speakerphones, meaning you can hear and speak with the handset in the cradle. The Optipoint 500 has a SPEAKER button if you start the call with the handset, you can switch to speaker by hitting the speaker button and replacing the handset. The Optipoint 500 also has a MUTE button, to close the microphone for people in the room to have a private conversation. Lastly, the Optipoint 500 operates such that speaking is allowed even when the other party is talking. The Optiset E has a speaker and microphone, but not the other features above (a call starting on the handset cannot be switched to speaker, no MUTE, and there needs to be a pause in speaking for the microphone to work).
Speed Dial
SPEED DIAL is one digit dialing of frequently called numbers. To program SPEED DIAL:
  • > Until you get PROGRAM/SERVICE then hit the check mark key
  • > Until DESTINATIONS, then the check mark key
  • > Until SPEED DIAL FEATURES, then the check mark key
  • Enter the INDEX which is the one key 0-9 that you want to use for the speed dial
  • Enter DESTINATION, which is the number you want to dial (include starting 9, etc.).
Ringer Volume
To change the RINGER VOLUME or PITCH (tone):
  • > Until you get PHONE SETTINGS then the check mark key
  • > Until you get RINGER VOLUME or RINGER PITCH then the check mark key
  • Use + and - keys to adjust
  • Hit the check mark key when you have the setting you want
Handset
Calls to any numbers or to voicemail can be started with the handset still in the cradle, by simply starting to dial the number (or hit the phone mail button). There is no need to pick up the handset first OR hit the extension line key to get dial tone just start dialing. Once dialing is complete, you can pick up the handset (or leave it down for speakerphone operation).
Conference Call
To set up a CONFERENCE CALL, with internal or external parties
  • Call the first party and wait for them to connect
  • Hit > until you get START CONFERENCE, then the check mark key
  • Enter the second number to call (internal extension or 9 + external number, LD code, etc.)
  • When that party connects you should have CONFERENCE? – Hit the check mark key
  • All parties are connected
  • You should then have ADD TO CONFERENCE? – Hit the check mark key to add a party
  • Dial the next party's number - when connected and you have CONFERENCE? Hit the check mark key
  • Repeat for up to 8 parties
  • Note: when all parties are connected anyone, including the originator, can hang up and the remaining parties stay connected
Faculty Voicemail
Each full-time faculty member has one voicemail box.
Think about your personal greeting. You have 30 seconds total, so keep it brief. The same greeting plays whether the phone is busy or unanswered.
Sample: This is Tom. I am either on the phone or out right now. Please leave a message at the tone.
Once you have though this out, you are ready to proceed.
Instructions
  1. Dial 2424 (from on campus)
  2. Enter your assigned 4 digit extension and hit #
  3. Enter your password and hit # (initial password is 111111)
  4. To change your personal voicemail password: Enter option 9, and then option 3
  5. To enter or change your personal greeting: Enter option 8, and then option 1
  6. You will hear your current greeting
  7. Enter option 1 to record your personal greeting. See sample above and remember you have 30 seconds. When you are done speaking press * then #
  8. Hang up your voicemail box is now set
  9. When you have messages, you should hear a "broken" or "stutter" dial tone. Some phones are also equiped with a voicemail indicator light. If you have one of these you can then dial in to the voicemail system (extension 2424 or 389-2424 from off campus) and follow the prompts you will hear
Faculty Voicemail Shared Extention
Important - understand the concept
If your phone is unanswered or busy, you have one greeting which the caller hears first, instructing them to Press 1 for _____, Press 2 for _____, Press 3 for ______, where the blank is for each faculty name. You must instruct the caller to press 1, 2 or 3 here.
You ALSO have your own personal voicemail box, with your own very brief greeting (and its own password), where the caller can leave a message. If there are only 2 faculty, just use 1 and 2. You MUST do all 3 steps below.
Step 1: Record your shared greeting instructing the caller to press 1. 2. or 3
  1. Dial 2424 from your own phone on campus
  2. Hit # then enter your password (initially 111111 [6 one's] unless you have changed it), then # again
  3. Press 2 to change your password. Follow the voice commands to change the password to something all faculty members will remember
  4. Press 1 to change your greeting. Follow the voice commands to change your greeting. This is the shared greeting for all faculty ont he extention, something like Hi, we are either out or on the phone now, to leave a message for ______, press 1, for ______ press 2, for _____ press 3
  5. Remember to instruct your caller to press 1, 2, or 3.
  6. You have 30 seconds for this greeting
  7. When done speaking PRESS * then #
  8. Hang up
Step 2: Record your personal voicmail box greeting (each faculty member)
Important to understand:your voicemail box number is NOT just your extension number, it is your extension number plus the number 1, 2, or 3, as you have assigned it in the greeting you did in step 1. So your voicemail box number is 5 digits. When a voicemail prompt says, if calling from your own extension, ignore that, because it will not know your 5 digit voicemail box number, you must always enter your 5 digit voicemail box number.
  1. Dial 2424 from on campus
  2. Enteryour 5 digit (such as 33551, 33552 or 33553) personal voicemail box number, then enter your password (initially 111111 [6 one's], unless you have changed it), then # again
  3. Press 9 then 3 to change your personal and confidential password. Follow the voice commands to change your personal password
  4. Press 8 then 1 to change your personal greeting. Follow the voice commands to change your greeting
  5. This is your personal confirmation that the caller has reached the correct voicemail box just say something like "Leave a message for ______." You have just 6 seconds for this greeting
  6. When done speaking Press * then #
  7. Hang up
Step 3: Test (Highly Recommended)
Simply call your own phone from your own phone through an outside line (9, 389-xxxx). You should hear a greeting that properly instructs the caller to dial 1, 2, or (if needed) 3, and for which student. Press 1, 2, or 3 and check that you get your personal greetings. Leave yourself a message and try retrieving it (see below).
Step 4: Retrieving Your Voicemail
There is no indicator light or broken dial tone when you have voicemail waiting. To find out if you have voicemail, you must dial into the voicemail system.
  1. Dial 2424 from on campus or 389-2424 from off campus
  2. Enter your 5 digit personal voicemail box number, then # (Remember, ignore the prompt about if you are calling from your own extension...)
  3. Enter your personal password (see step 2 above) then #
  4. Press 3 and follow the voice commands to see if you have messages and to listen, skip, delete, etc.
If you have a phone which allows you to program dialing sequences and have them automatically executed when you hit just one or two keys, this will work well for going through the above process to regularly check and retrieve your voicemail. You may need to place pauses in your dialing sequence at the logical places.
Conference Phones
Reserve rooms as needed. Print this page and take it with you. You will need your long distance authorization code to initiate long distance calls (same as from your office phone).
Option 1: Permanently stationed phones
Polycom Soundpoint SE225
Instructions:
  • Move phone to convenient position as wires allow
  • Hit the SPEAKER button to dial and talk
  • Hit REAR MIC button if people sitting behind phone
  • Use up/down arrow keys for volume
  • SPEAKER again to hang up
Locations:
Building/Room - How To Reserve
  • Golisano 161 - On Door
  • Golisano 151 - X2303
  • Golisano 127 - On Door
  • Golisano 296 - X2611
  • Golisano 405 - X2391
  • Smyth 125 - X2322 Information Desk
  • Smyth 104 - X2021
  • Library Conference Room - x2122
Option 2: Live jacks to plug in Media Center Unit
Polycom SoundStation - ask to borrow the unit from Library Media Center
Instructions:
  • Plug in power and phone line (plug in to jack on wall labeled "CONF PHONE")
  • Hit ON/OFF to dial and talk
  • Use up/down arrows for volume
  • ON/OFF again to hang up
Locations (jacks):
  • Porthole Lounge (low on wall to left as entering door nearest the Forum)
  • 1924 Room (low near corner to left when entering)
  • Board Room (low just to left of entryway from Bishop's Parlor)
  • Forum (by piano in front and under clock in back
Web Files
Select the Link based on the operating system on your computer.
Webfile PDF instructions for PC
Webfile PDF instructions for Mac
List Serves
For information on our list serves please check out the information located in the Current Students Section