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Blackboard FAQ

Please check the FAQ's below to see if your question has been raised previously. If you cannot find the necessary information or have an FAQ you would like added to the list, contact the User Support Center at usl@naz.edu.

Instructor FAQ's

Student FAQ's

Instructor FAQ Answers


I am ready to create a site, what is the first step?

You will need to contact the Blackboard administrator. All Instructors are required to take the "Introduction to Blackboard" workshop before their account is created.

Previous users of Blackboard will have their sites created automatically. If you do not see your site, or you need additional maintainance performed, contact the User Support Center.


Why is training mandatory to receive an Instructor account?

The introductory workshop is required to ensure Instructors have the necessary tools to be successful in using Blackboard. Instructors will also learn the Nazareth policies and procedures for using Blackboard. The introductory workshops will be scheduled one-on-one to accommodate diverse faculty schedules. Contact the User Support Center to set up an apppointment.

How are student Blackboard accounts created?

Student accounts are automatically created, by the Blackboard System Administrator, for all registered students. If a student registers late, there may be a delay before they have an account. Students must have an account before they can be enrolled in a course.

How are students enrolled in a Blackboard course?

All students who are registered for a course, at the time the Blackboard course site is created, are automatically enrolled by the Blackboard System Administrator prior to the start of the semester. Students will be enrolled at least one week prior to the start of classes, and updated periodocally until the completion of the drop/add period. Instructors may also enroll students themselves, which is addressed in the drop/add FAQ.

How do I remove or enroll students who drop/add my course?

TO REMOVE STUDENTS: access the course; go to Control Panel; click on Remove User; locate the student you would like to remove; click on the box next to the student's name (you may click on multiple boxes if you need to remove more than one student); type "Yes" in the box in the lower right side of the screen; click on Submit; click on OK to confirm deletion.

NOTE: Removing a student will permanently remove all entries in the gradebook for that student.

TO ENROLL STUDENTS: access the course; go to Control Panel; click on Add User; click on Enroll Existing User; search for name of user; click on the box next to the student's name; click on Submit.

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What is my Username and Password?

Usernames and passwords follow the scheme below:

USERNAME: First letter of first name, first six letters of last name, last digit of Student ID. For example, Ray Smith with a Student ID # 0768546 would have a user name of "rsmith6".

NOTE: A few students, due to duplicate usernames, have to follow a slightly different username scheme. If you have trouble logging into the system, try the following scheme for username: First letter of first name, first five letters of last name, last two digits of Student ID. If this does not work, students have been asked to contact their professor. If Instructors are unable to help the student access their account, contact the User Support Center. for assistance.

PASSWORD: First three letters of last name, last four digits of Student ID. For example, Ray Smith's password would be "smi8546".

How do I change my password?

To change your password, once logged into Blackboard, do the following: on the Nazareth College tab, look under Tools, click on Personal Information,then select Change Password.

What do I do if I forget my password?

If you forget your password, click on the "Forgot your password?" link on the Login screen. After you fill in the requested information, an email will be sent to you, through the email address listed in Blackboard, detailing how to change your password.

Why is my student not receiving email sent through Blackboard?

All student email addresses in Blackboard are Nazareth email accounts. Messages from instructors and students sent via email through Blackboard will go to this Nazareth account. If students regularly use a non-Nazareth email account, they will need to access their Nazareth account for schoolwork, or have their Nazareth email forwarded to their alternate account. For help with forwarding, please refer to the ITS website.

Why are we unable to edit personal information (like email address)?

Blackboard users are unable to edit personal information, including name and email address, to ensure consistency of information among all Nazareth systems. Name and email information for Blackboard users is taken from the Colleague system, the central resource for all faculty, student, and staff information.

What do I do if I have reached my course quota?

All Blackboard course sites have a default of 15MB available per course. This is appropriate for the majority of courses. However, if the course you are developing reaches 14MB, you will receive an automatic email from the system. If you receive this message, contact the User Support Center. for assistance.

Who do I contact if I have questions about Blackboard?

First check the to see if your question can be answered in the FAQ section. If you still need assistance, contact the User Support Center.

Who do my students contact for help with Blackboard?


Students are encouraged to first contact their Instructor if they are having problems with Blackboard. The Instructor can assess the problem to determine who would be in the best position to assist them. If the problem is with the Blackboard system, the instructor may direct the student to the User Support Center.

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Student FAQ Answers:

What is my Username and Password?

Usernames and passwords follow the scheme below:

USERNAME: First letter of first name, first six letters of last name, last digit of Student ID. For example, Ray Smith with a Student ID # 0768546 would have a user name of "rsmith6".

NOTE: A few students, due to duplicate usernames, have to follow a slightly different username scheme. If you have trouble logging into the system, try the following scheme for username: First letter of first name, first five letters of last name, last two digits of Student ID. If this does not work, please contact your professor.

PASSWORD: First three letters of last name, last four digits of Student ID. For example, Ray Smith's password would be "smi8546".

How do I change my password?

To change your password, once logged into Blackboard, do the following: on the Nazareth College tab, look under Tools, click on Personal Information,then select Change Password.

What do I do if I forget my password?

If you forget your password, click on the "Forgot your password?" link on the Login screen. After you fill in the requested information, an email will be sent to you, through the email address listed in Blackboard, detailing how to change your password.

Why am I not receiving email sent through Blackboard?

All student email addresses in Blackboard are Nazareth email accounts. Messages from instructors and students sent via email through Blackboard will go to this Nazareth account. If you regularly use a non-Nazareth email account, you will need to access your Nazareth account for schoolwork, or have your Nazareth email forwarded to your alternate account. Instructions for forwarding e-mail are on the ITS website under How To/Documentation.

Why are we unable to edit personal information (like email address)?

Blackboard users are unable to edit personal information, including name and email address, to ensure consistency of information among all Nazareth systems. Name and email information for Blackboard users is taken from the Colleague system, the central resource for all faculty, student, and staff information.

Who do my students contact for help with Blackboard?

Students are encouraged to first contact their Instructor if they are having problems with Blackboard. The Instructor can assess the problem to determine who would be in the best position to assist them. If the problem is with the Blackboard system, the instructor may direct the student to the the User Support Center.

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